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Desktop Support Technician

Cincinnati, Ohio 45011 | Contract to Hire

Job ID: 38105 Job Category: Desktop Support Pay Rate: 48000

Desktop Support Specialist


Principle Solutions Group has an immediate need for a Desktop Support Specialist for our major client in the Northern Cincinnati area! In this role you would be responsible for building and configuring Windows workstations for corporate associates, and also performing advanced software/hardware troubleshooting and diagnostics.


Excellent, stable company to get involved with, great company culture and advancement opportunities.


Core Hours: 7: 30am-4: 15pm

Rate: $20.00-22.00/hr + full benefits (health, dental, vision, 401k matching)

Salary: $42, 000-$48, 000 



  • Troubleshoot and respond to user questions
  • Serve as the point of contact for unresolved problems from the Help Desk.
  • Track and update open calls and/or escalate problems.
  • Assist in creating documentation for installing and troubleshooting hardware and/or software issues
  • Perform call logging, updating and closing of activities and assignments in problem management and service request management tools.



  • 3+  years’ experience in either computer operations, hardware or deskside support
  • Advanced Windows 8/Win7 experience, Office/ Outlook 2010/2013, advanced working knowledge of networks and network terminology, advanced repair skills for PC’ s and peripherals.
  • professional, team-oriented, self-motivated individual
  • Excellent communication skills
  • Any certifications (A+, MCP) a plus



For immediate consideration send your resume to


*No C2C or 3rd Party Resumes*




Key Terms: help desk, helpdesk, technical support, tier 2, tier II, desktop analyst, IT support

Katie Blaney
Technical Recruiter

I specialize in connecting the right IT professional with the right opportunity at the right time. I will work with you to determine the best position for your skill set, and introduce you to a company that allows you to achieve your professional, personal, and financial goals. I look forward to connecting!
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