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Support Technician

Hamilton, Ohio | Contract to Hire

Job ID: 33120 Job Category: Desktop Support Pay Rate: 55000

Support Technician


Principle Solutions Group has an immediate need for a Desktop Support Technician for our major, innovative client in the Hamilton, OH area! In this role you will act as the first level of the support chain and will be responsible for providing technical support and monitoring systems (on-site and remote).


Excellent company to get involved with!


Rate: $21.00-$25.00/hr + full benefits (health, dental, vision, 401k matching)



  • Perform constant network and system monitoring (On site and remote)
  • Record customer trouble tickets and assign based upon urgency and issue
  • Perform ticket management
  • Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties
  • Tests and clears system and network alarms
  • Respond to backup job failures, restart backup jobs, and basic troubleshooting of backup issues.
  • Respond to antivirus software alerts and perform basic remediation steps



  • Must be able to work under pressure, handle stress and follow directions precisely.
  • Must have demonstrated troubleshooting experience
  • Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments and field personnel
  • Must have demonstrated troubleshooting experience
  • Flexibility to support shift coverage including overnight and weekend support shifts (when requested) based on company needs and requirements
  • Preferred prior NOC, service desk, or helpdesk support experience




For immediate consideration please send your resume to





Key Terms: NOC, tier 1 support, tier 2 support, tier 3 support, help desk, service desk, ticketing systems, datacenter, network, desktop support, IT support

Katie Blaney
Technical Recruiter

I specialize in connecting the right IT professional with the right opportunity at the right time. I will work with you to determine the best position for your skill set, and introduce you to a company that allows you to achieve your professional, personal, and financial goals. I look forward to connecting!
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