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Service Delivery Manager

Chicago, Illinois | Direct Hire

Job ID: 38736 Job Category: Program Manager Pay Rate: 150000

Service Delivery Manager

 

(Remote Option!)

 

Principle Solutions Group has an immediate need for a Service Delivery Manager for our major client in the Chicago area. In this role, you will be responsible for successfully managing customer relationships, revenue generations, and multiple project deliverables in a profitable manner.

 

Responsibilities:

 
  • Develop and maintain extensive, strong and long-term positive relationships with current customers
  • Maximize customer satisfaction and effectively communicate and manage customer expectations. 
  • Manage both strategic and operationally tactical aspects of multiple and large scale customer solutions.  
  • Responsible for the management of the project profitability, including project estimates, budgets, sales forecasts and expense management; Forecast and track key account metrics 
  • Develop and maintain extensive, strong and long-term positive relationships with current customers; Maximize customer satisfaction and effectively communicate and manage customer expectations. 

 

You Should Have:

 
  • 5+ years’ experience proven leadership in customer solutions delivery
  • Strong knowledge of standard project management methodologies and techniques
  • high motivation to ensure smooth delivery of difficult and complex projects for both  the customer
  • Requires innovation to create and recognize creative solutions based on reasonable  assumptions and factual information
  • Requires experience working in a complex organization with an appreciation of how the  dynamics of growth affect corporate culture and in-place processes and systems. 

 

 

 

 

For immediate consideration please send your resume to  kblaney@eliassen.com

 

 

 

 

 

 

 

 

 

 

 

 

 

Key terms: PMP, PM, project manager, retail, SDLC, consulting, consultant, relationship manager

Katie Blaney
Technical Recruiter

I specialize in connecting the right IT professional with the right opportunity at the right time. I will work with you to determine the best position for your skill set, and introduce you to a company that allows you to achieve your professional, personal, and financial goals. I look forward to connecting!
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