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Help Desk Representative - 3rd Shift - $16/hr. W2

Alpharetta, Georgia | Contract

Job ID: 35245 Job Category: Desktop Support

Help Desk Representative: 
Our large client in the Atlanta area is looking for a Help Desk Representative to join their team!

Responsibilities for the Help Desk Representative:
  • Provide support via phones and email.
  • Responsible for screening, referring, and diagnosing internal or external inquiries and work requests 
  • Night Shift: 11 PM to 7 AM 

Requirements for the Help Desk Representative:
  • Handles incoming calls and provide technical support related to (hardware and  software) and troubleshooting in a shared Call Center environment
  • Schedules freight carrier pickups using Web based applications
  • Responds to customer requests for RMA status
  • Builds a knowledge base of each client' s account, contact information, products, accessories and specific
  • handling of account
  • Possesses knowledge of Contract Customer Accounts and SLAs for each and insures quality performance
  • is maintained

Kelsy Wright
Technical Recruiter

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