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Desktop Support Engineer

Los Angeles, California | Contract

Job ID: 38131 Job Category: Desktop Support

Desktop Support Engineer

Los Angeles, CA  90036

Contract Opportunity

$20-25/hr W2

 

Exciting opportunity for an experienced Desktop Support Engineer to join the growing team of a well-respected, Fortune 500 media organization.  You will be joining a team of experienced Desktop Support Engineers to perform Tier 1 & 2 support for its enterprise clients in a Windows and Mac environment (desktop and mobile devices).  This is a long-term opportunity that offers a lot of opportunity for growth and professional development.

 

Required Experience of Desktop Support Engineer
  • Tier 1 & Tier 2 support
  • Prior experience performing Remote support is a must; phone and email support
  • Thorough understanding of Microsoft Windows 7/8/10 Enterprise & MacOS
    • Proficiency in MacOS is a MUST
  • Prior experience Migrating PST Files is a MUST
    • Thorough understanding of migrating user data and settings to new PCs & Macs
  • General ticketing system experience (Service Now, Heat, Remedy) 
  • Knowledge of Active Directory troubleshooting 
  • Experience with Microsoft Deployment Toolkit (MDT) or other PC imaging technologies
  • Ability to upgrade desktop and laptop computers with RAM, hard drives, network interface cards
  • Ability to performing troubleshooting for network connectivity issues
  • Monitoring ticketing system and prioritizing work orders
  • Customer Support
  • Strong communication skills – phone support and email support

 

 

For immediate consideration, please email an updated copy of your resume to Kevin Krull:   kevin.krull@principlesolutions.com

 

 

Desktop Support Engineer, Help Desk, Technical Support, Tier 1, Tier 2, Technical Analyst, Support Analyst, Windows, Mac, Active Directory, LanDesk

Kevin Krull
Recruiting Practice Lead

There are many complexities, challenges and pressures involved in making career decisions. I help talented web, mobile, .NET and Java developers accomplish their career goals by providing top-tier job opportunities and sound career advice.
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